About Me

My service design path started at University of Salzburg, Austria, where I completed a postdoctoral fellowship in conservation ecology. It was there that I started to apply my research and technical skills to help communities (and communities-of-practice) tell fresh stories with their data.

As a public servant, I've led teams to design and deploy digital services for clean energy funding, procurement, and data analytics. Check out my projects page to see some highlights. As a consulting IT expert I've designed new services (custom web applications) in a variety of domains including Indigenous lands management, Indigenous heritage data management, range ecologists, and health practitioner communities of practice. Check out my projects page to see some highlights.

My Service Design Philosophy

To me service design is about more than just aesthetics; it's about understanding the user journey, identifying pain points, and crafting solutions that are both effective and delightful. I believe in a user-centered approach, where empathy and continuous feedback are key to creating services that truly resonate with users.

My Team Leadership Approach

I'm a big advocate of Agile patterns and bring my Agile scrum master and Agile product owner training and experience to every role. I've witnessed how Agile approaches foster a collaborative environment where every team member feels valued and empowered to contribute their best. I prioritize clear communication, continuous learning, and celebrating team successes together.

What Drives Me

What keeps me excited about work is the constant learning and the joy of leading teams as we translate complex user needs into simple, elegant solutions. If the challenge involves geographic data, as it often does, all the better!

Life Work Balance

When I'm not leading teams or coding, you might find me biking with my family, running nearby trails, canoeing, sailing, or supporting community gardening projects.

Thanks for stopping by. Feel free to browse my projects or get in touch if you'd like to collaborate!